Lessons That Manufacturers Can Learn From Automotive Recall Issues

By now, anyone not living under a rock for the last 18 months is no doubt aware of the high-profile recalls that have been roiling the automotive industry. Although the long-running GM ignition switch recall may be the most well-known example, the automotive industry in general is recalling vehicles at rates much higher than in the past and other automakers also are facing scrutiny for perceived slow responses. Many manufacturers outside of the automotive industry may breathe a sigh of relief that they are not the ones under the gun. However, recalls are not limited to the automotive industry and manufacturers in other sectors would do well to heed the lessons that can be learned from watching current events.