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ARTICLE · 07 MARCH 2017

FTC Identifies Top Categories Of Consumer Complaints For 2016

Reed Smith
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Of the over three million complaints received, CSN reported that Debt Collection complaints took the top spot, accounting for 28% of the complaints filed last year.

United StatesConsumer Protection
Michael Strauss
Michael Strauss
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On Friday, March 3, 2017, the Federal Trade Commission (FTC) released its annual summary of consumer complaints—a compendium of complaints lodged over the course of 2016. These complaints are collected through the Consumer Sentinel Network (CSN), which is a database of millions of consumer complaints available to law enforcement agencies.

Of the over three million complaints received, CSN reported that Debt Collection complaints took the top spot, accounting for 28% of the complaints filed last year.  Imposter Scams surpassed Identity Theft as the second-most complained about conduct, leaving Identity Theft, Telephone and Mobile Services, and Banks and Lenders to round-out the top five.

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