On January 5, the Federal Communications Commission announced
that it was creating a new complaint portal. As shown on the
FCC form for complaints, which can be found here (Word format) and here (.pdf), this portal is very much designed
to capture complaints arising from the Telephone Consumer
Protection Act (TCPA) and, specifically, automatic telephone
dialing system (ATDS) use and telemarketing.
The FCC's consumer database, known as the Consumer Help
Center, allows the FCC to assist consumers with submission of
complaints, to track complaints, to gather information from the
consumer as necessary, to review the complaint, to serve the
complaint on the company, and to ensure that the company responds
within the required 30-day period. The Consumer Help Center
also makes publicly available specific complaint data,
including:
