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ARTICLE · 18 JANUARY 2016

Dental Practice Software Provider Settles With FTC Over Deceptive Encryption Claims

Troutman Pepper Locke LLP
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Henry Schein Practice Solutions, Inc., the provider of leading office management software for dental practices, has agreed to pay $250,000 to settle Federal Trade Commission charges...

United StatesConsumer Protection
Julie Hoffmeister
Julie Hoffmeister
Ronald Raether Jr.
Ronald Raether Jr.
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Henry Schein Practice Solutions, Inc., the provider of leading office management software for dental practices, has agreed to pay $250,000 to settle Federal Trade Commission charges for allegedly misrepresenting the advertised level of encryption it provided to protect patient data. 

Schein sold management software, known as Dentrix G5, to dental practices.  Dentists used Dentrix G5 to collect and store patients' sensitive personal information, including Social Security numbers, dates of birth, driver's license numbers, and diagnoses.  The software was represented as using industry-standard encryption capabilities to protect such personal information.

According to the Complaint, however, the database engine vendor for Dentrix G5 informed Schein that the form of data protection used in the software had not been tested publicly and was less secure and more vulnerable than widely-used, industry-standard encryption algorithms.  Despite this knowledge, Schein continued

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