Good morning, and welcome back. This is the sixth edition of OIG
Shorts, a publication of Sheppard Mullin's Organizational
Integrity Group. Previously, we discussed several practical
approaches to creating a more effective Ethics & Compliance
(E&C) program, including ensuring the program is reality-based,
not letting the program becoming a check-the-box exercise, and
integrating the program holistically into various components of the
organization. Today, we focus on the importance of measuring the
efficacy of the program. We touched on this briefly in Edition 1.1,
but it's a topic that is deserving of greater attention.
Famed management consultant Peter Drucker memorably said
"you can't manage what you don't measure." The
concept is second nature to most organizations when it comes to
business decisions. Sales teams measure revenue with fanatical
discipline. Finance Departments live on a daily diet of data.
E&C professionals, however, operate in a very different