Why Systems Support Is The Way To A Good Night's Sleep

This is the latest in a series of articles, initially published in The Global Legal Post, on various technical themes in language which can be understood by those who prefer to use technology rather than immerse themselves in it. These are written by Paul Longhurst at 3Kites with Kemp IT Law contributing.

Why does it matter if a product is out of support, especially if it continues to run without problems in an unchanging technical environment ? If this were really true, and the technical environment remained unchanged, then it probably wouldn't matter at all. However, software providers continually update products (often silently, increasingly so with the uptake of cloud) both in order to release enhancements and also to plug vulnerabilities which may be used by hackers and others to attack systems, steal or ransom data and the like. As such, it is important to ensure that your software and hardware are maintained at requisite levels.