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PODCAST · 20 APRIL 2026

In Conversation With… Professor Gina Neff (Podcast)

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Lucy Lewis speaks with Professor Gina Neff about how organisations can unlock AI's true potential by empowering frontline workers to reimagine their roles rather than simply automating existing tasks. The conversation explores why top-down efficiency mandates miss the mark and how building equity and agency into AI adoption strategies creates lasting organisational resilience.

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Lucy Lewis
Lucy Lewis
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In this episode of the Future of Work Hub's In Conversation podcast, Lucy Lewis sits down with Professor Gina Neff, Professor of Responsible AI at Queen Mary University of London and Executive Director of the Minderoo Centre for Technology & Democracy at the University of Cambridge - an independent research centre that aims to make digital technologies work for people, society and the planet.

They discuss why the real value from AI will come not from topdown efficiency drives but from empowering people on the ground to negotiate, reimagine and shape how these tools
are used.

Key takeaways

  1. Reframe AI as a tool for transformation, not just efficiency: Organisations that treat AI adoption purely as a cost-cutting or efficiency exercise risk missing its greatest value. The biggest productivity gains will come not from automating today's tasks but from empowering teams to reimagine the products and services they deliver.

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