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ARTICLE · 20 MARCH 2025

Cyber Data Resilience In Retail: How To Improve Risk Management Processes

Gowling WLG
Gowling WLG
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With huge growth in e-commerce in recent years and the number and type of digital touchpoints and digital services to consumers growing, the need for robust cybersecurity risk management strategy...

United KingdomTechnology
Amber Strickland
Amber Strickland
Patrick Arben
Patrick Arben
Louise Macdonald
Louise Macdonald
Jocelyn S. Paulley
Jocelyn S. Paulley
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With huge growth in e-commerce in recent years and the number and type of digital touchpoints and digital services to consumers growing, the need for robust cybersecurity risk management strategy remains critical in the retail sector.

UK online sales accounted for 27% of total retail sales in 20241 and this is projected to increase in 2025, reflecting the continued shift towards digital shopping platforms. In parallel with that, 34% of UK retailers identify cyber and data risks as their biggest threats, with 70% ranking them in their top three risks.2 Indeed, cyberattacks, fraud and data leaks cost the retail sector £11 billion in 2023.3

Digital transformation in retail continues at pace. Modern customers choose to browse, explore a brand and complete purchases both online and offline very fluidly. Harmonised omnichannel presence brings customer satisfaction, brand loyalty and increased sales.

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