The tax system is not the most straightforward thing in the
world. Many people with full mental capacity and the ability to
access the internet still find they need help to make sure they
understand the HMRC policies and regulations.
Who helps vulnerable people with their tax?
This isn't just about paying the right amount of tax. Often
people are entitled to reclaim tax they have paid. Those amounts
can be significant.
HMRC has launched a two stage plan to make sure vulnerable
taxpayers can get help. It is aimed at people who might:
- have difficulty accessing HMRC
services because of illness, disability or digital exclusion;
- lack confidence, be overly worried,
or be new to HMRC;