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ARTICLE · 21 APRIL 2021

Booking.com Fined By Dutch Data Protection Authority For Delays In Reporting Data Breach

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Following an international investigation in cooperation with other European privacy regulators, on 31 March 2021 the Dutch data protection authority ("Autoriteit Persoonsgegevens - AP")

United KingdomPrivacy
Mark Prinsley
Mark Prinsley
Oliver Yaros
Oliver Yaros
Valerie Vanryckeghem
Valerie Vanryckeghem
Reece Randall
Reece Randall
Ondrej Hajda
Ondrej Hajda
Dr. Ulrich Worm
Dr. Ulrich Worm
Ana Hadnes Bruder
Ana Hadnes Bruder
Ellen Hepworth
Ellen Hepworth
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Following an international investigation in cooperation with other European privacy regulators, on 31 March 2021 the Dutch data protection authority ("Autoriteit Persoonsgegevens - AP") released its decision (available here in Dutch) to impose a fine of ?475,000 on Booking.com (incorporated in Amsterdam) arising from their delays in reporting a data breach incident (the "Breach").

Breach

The Breach arose from a December 2018 incident, where staff members at several hotels in the UAE were persuaded to reveal their log-in details for their Booking.com system accounts to telephone scammers. Subsequently, over 4,000 customer records were accessed by the scammers during the Breach, which included credit card information of nearly 300 customers. The AP said there had been a high risk to affected customers because of subsequent phishing attacks undertaken with the information.

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