Gambling Commission Publishes Update On Its Remote Customer Interaction Consultation

Earlier this year, the Commission asked stakeholders about the steps remote operators should be required to take to identify and protect customers at risk of harm. Current requirements place a duty on remote operators to monitor gambling and take action where there is a risk of harm. The Commission has identified in its casework that while remote operators have the ability to interact with those being harmed, they are not always doing so or acting quickly enough.

The Commission asked for feedback about tougher rules to tackle this problem, such as requirements to take action when online operators know a customer is in a vulnerable situation and to put in place some automated solutions. It also called for evidence on the spending, time and other thresholds at which checks or action should be taken.