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PODCAST · 29 AUGUST 2024

Using Conduct Risk To Power Customer And Commercial Value (Podcast)

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In a podcast episode, Suky Mann and James Tanser discuss how firms have responded to conduct-related pricing regulations. They also explore how conduct risk can drive customer and commercial value and predict changes in the regulatory landscape over the next year.

United KingdomInsurance
Suky Mann
Suky Mann

(Re)thinking Insurance - Series 4: Episode 16

Suky Mann is joined by James Tanser to discuss their view on how firms have responded to conduct related regulations across pricing, as well as a look to the future and how things may change in this space over the next 12 months.

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Transcript for this episode:

JAMES TANSER: Being in the middle is a safe place to be. Some of the best companies I've seen have had two-sided value measures. If you're looking at loss ratio, they'll say, my loss ratio shouldn't be higher than-- pick a number... 80%-- but also it shouldn't be lower than 60% / 70%. So that's kind of the essence of being in the middle of the pack. You don't want to be too far out in either direction.

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