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ARTICLE · 20 DECEMBER 2018

UK Banks Commit To Dispute Resolution Processes For Larger SMEs, Including Legacy Complaints

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In March 2018, UK Finance commissioned an independent review of the complaints and resolution landscape for UK SMEs from Simon Walker CBE, Professor Christopher Hodges and Professor Robert...

United KingdomFinance and Banking

In March 2018, UK Finance commissioned an independent review of the complaints and resolution landscape for UK SMEs from Simon Walker CBE, Professor Christopher Hodges and Professor Robert, who published their report in October 2018 (the Walker Review). The Walker Review focused primarily on those SME disputes that remain unresolved through existing complaints procedures and may be unsuitable for court process. In order to achieve fair outcomes for this group, the Walker Review made a number of recommendations for the settlement of future disputes as well as suggesting ways of bringing closure for past disputes, which the leading banks have now largely agreed to adopt.

The Financial Ombudsman Service

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