Software Was Fit For Purpose

London Borough of Southwark v IBM UK Limited [2011] EWHC 549 (TCC)

The London Borough of Southwark was looking for a "master data management" system which was to act as a central index of data used by Southwark's different computer systems. The idea was to prevent duplication and wrong entry of data. Southwark first had discussions with SAP but it then decided to deal with IBM. MDM was a fairly new area and IBM suggested that the Southwark use a combination of its own products (principally Websphere), its consultancy services and a third party product from Orchard called Arcindex. Southwark took on responsibility of reviewing Arcindex – it was not suggested that IBM had recommended the software. After both Websphere and Arcindex had been delivered and installed, the project petered out and eventually was cancelled by Southwark who brought proceedings for return of monies spent on the grounds that the software was not suitable for its purpose or of satisfactory