Introduction The Consumer Contracts
(Information, Cancellation and Additional Payments) Regulations
2013 (the "CCRs") come into force in the UK on 13 June
2014.
The CCRs make some significant changes in the law relating to
consumer protection and apply to consumer contracts made
on-premises (through retail stores), made at a distance (including
online sales) and off-premises (e.g. doorstep sales).
The CCRs introduce a number of important changes which
potentially may be burdensome for businesses and will require
retailers to review their processes, policies, terms and conditions
and record keeping across all of their sales channels to ensure
that they are compliant with the new law and they have taken steps
to properly mitigate any new risks. In particular, the CCRs
introduce specific rules for the first time in the UK relating to
the supply of "digital content". The CCRs will also apply
to on-line auction sites.
