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ARTICLE · 15 AUGUST 2024

Digital, Commerce & Creative 101: Ticking The Boxes When Selling To Consumers

Lewis Silkin
Lewis Silkin
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Lewis Silkin

Lewis Silkin

Joint managing partners: Jo Farmer, Richard Miskella International offices: Dublin, Hong Kong...

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The article outlines key consumer law considerations for online sellers under the UK's Consumer Contracts Regulations 2013. It emphasizes the importance of providing mandatory pre-contract information, ensuring compliance with "pay now" buttons, and managing cooling-off rights to avoid breaches and potential legal issues.

United KingdomConsumer Protection

Today, it is possible to buy almost anything online. Indeed, many businesses do not have physical premises at all, instead operating entirely from online stores, allowing consumers to purchase anything they want instantly at the click of a button.

Selling goods and services online has significant advantages over running an expensive physical store because it helps the trader to keep their operating costs down while allowing them to offer more competitive prices to customers. However, there are some significant consumer law watch outs for online sellers which do not all apply to their bricks and mortar competition. UK consumer laws are, understandably, very protective of consumers – so how can a trader protect themselves?

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