ARTICLE · 17 JULY 2023

Consumer Duty Assurance: Considerations For The Final Month

Norton Rose Fulbright

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With implementation of the Consumer Duty almost here for open products and services, at this stage, firms' Consumer Duty programmes should be in the advanced stages.

United KingdomConsumer Protection

Matthew Gregory

With implementation of the Consumer Duty almost here for open products and services, at this stage, firms' Consumer Duty programmes should be in the advanced stages. With the impact of the changes so significant, there is a lot to cover. Whilst certainly not exhaustive, this note explores five areas that firms should assure themselves they have robustly considered as they prepare for the 31 July 2023 deadline.

1. The letter as well as the spirit of the rule

First and foremost, firms should ensure that they can demonstrate compliance with the letter, as well as the spirit, of the rules. It is crucial that firms have evidence that the rules on a granular basis have been considered, and not just assuring themselves that they abide by the high level objectives that the Consumer Duty is seeking to achieve.

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