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ARTICLE · 31 JANUARY 2024

Update - UAE Consumer Protection And E-Commerce Laws

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As a result, the UAE has introduced a number of important legislations to protect consumers' rights generally and specifically in relation to electronic transactions.

United Arab EmiratesConsumer Protection
Mohammad Rwashdeh
Mohammad Rwashdeh
Farah Al-Nabulsi
Farah Al-Nabulsi
Zaid Abu-Shattal
Zaid Abu-Shattal

The United Arab Emirates (UAE) has emerged as one of the regional leaders in adopting and developing a robust information technology and internet infrastructure to accommodate the steep demand in e-commerce and digital payments, particularly following the start of the COVID-19 pandemic.

As a result, the UAE has introduced a number of important legislations to protect consumers' rights generally and specifically in relation to electronic transactions. These are:

  1. The UAE consumer protection legal framework includes Federal Law No. 15 of 2020 on Consumer Protection (CP Law) and Cabinet Decision No. 66 of 2023 issuing the highly anticipated Executive Regulations of the Consumer Protection Law (Executive Regulations). The Executive Regulations came into effect in October 2023. The CP Law and the Executive Regulations are referred to together as the Consumer Protection Legislation (Consumer Protection Legislation).

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