New rules for consumer telecoms contracts have been introduced
by Ukraine's National Commission for Communications
Regulation.
The rules are called the General Requirements for
Telecommunication Services Agreement and will become compulsory for
agreements between telecoms operators or providers and consumers as
soon as they are officially published.
They are intended to bring greater uniformity to telecoms
contracts and strengthen protection for consumers. The NCCR (or
State Communication Inspectorate, for which it is responsible) has
the power to compel operators and providers to make their
agreements comply with the General Requirements in response to
consumer complaints.
The rules set out certain requirements for telecom services
agreements: in particular, relating to the subject of the
agreement, organisational and technical terms relating to the
services and the rights, obligations and liabilities of the
parties.
