Log in or register
Share on LinkedInShare on LinkedIn

ARTICLE · 31 JULY 2020

Customer Disputes Are Subject To Mandatory Prerequisite Mediation

Esin Attorney Partnership
Explore more from Esin Attorney Partnership

The Law Amending the Civil Procedure Law and Certain Laws No. 7251 ("Law") published in the Turkish Official Gazette on July 28, 2020 added "Article 73/A",...

TurkeyLitigation, Mediation & Arbitration
Koray Söğüt
Koray Söğüt
Can Sozer
Can Sozer
Ozan Kesim
Ozan Kesim
Author LinkedIn connections

Recent Development

The Law Amending the Civil Procedure Law and Certain Laws No. 7251 ("Law") published in the Turkish Official Gazette on July 28, 2020 added "Article 73/A", "Mediation as a prerequisite," to the Consumer Protection Law No. 6502 ("Consumer Protection Law"), dictating that applying to mediation is a prerequisite to file lawsuits for consumer disputes involving monetary claims of TRY 10,390 and above.

What's New?

As per Article 73/A added to the Consumer Protection Law, customer disputes with a monetary claim of TRY 10,390 and above and disputes that are not monetary claims are subject to mandatory mediation as a prerequisite and therefore applying for mediation before filing a lawsuit has become a prerequisite. The following disputes are not subject to mandatory mediation:

We operate a free-to-view policy, asking only that you register in order to read all of our content. Please login or register to view the rest of this article.

Register for freeORLog in

The content of this article is intended to provide a general guide to the subject matter. Specialist advice should be sought about your specific circumstances.

View source

Related Articles

Legal Intelligence Newsletters: sign up for the latest legal and regulatory news on your chosen topics

Read more about

Related Comparative Guides

See more popular content from

Article

The Competence-Competence Principle

The competence-competence principle grants arbitral tribunals the authority to determine their own jurisdiction, including questions about the validity and scope of arbitration agreements. This article examines how Turkish law implements this fundamental arbitration doctrine through statutory provisions and judicial precedent, analyzing the balance between arbitral autonomy and judicial oversight in both domestic and international arbitration proceedings.
TurkeyLitigation, Mediation & Arbitration
Kesikli Law Firm
Kesikli Law Firm
Article

Uyap’taki Okundu Kaydı Kanuni Süreleri Başlatır Mı?

Türk usul hukukunda genel ilke, kanunda aksi öngörülmedikçe, usule ilişkin sürelerin tebliğ ile başlamasıdır. Hukuk Muhakemeleri Kanunu (HMK), İdari Yargılama Usulü Kanunu ve çeşitli diğer kanunlar uyarınca, taraflara yönelik usul işlemlerine ilişkin kanuni süreler, kararın veya ilgili işlemin usulüne uygun şekilde tebliğ edildiği tarihten itibaren işlemeye başlar.
TurkeyLitigation, Mediation & Arbitration
Kolcuoğlu Demirkan Koçaklı Attorneys at Law
Kolcuoğlu Demirkan Koçaklı Attorneys at Law
Article

Recognition And Enforcement Of Foreign Judgments In Turkey 2026

This article examines the recognition and enforcement of foreign court judgments in Turkey. It considers finality, reciprocity, jurisdiction, public policy, service, documentary requirements, security and the relationship between enforcement permission and actual collection. The discussion distinguishes foreign judgments from arbitral awards and from decisions eligible for a separate administrative registration route.
TurkeyLitigation, Mediation & Arbitration
ONGUR & PARTNERS
ONGUR & PARTNERS
Article

Inheritance Fraud Lawsuits: Legal Nature, Requirements, And Litigation Process

Inheritance fraud (muris muvazaası) is one of the most common inheritance-related disputes in Turkish legal practice. It typically arises when a deceased person (the decedent) transfers real property to one heir by disguising what is, in reality, a gratuitous transfer (gift) as a sale or a contract of maintenance until death, with the intention of depriving the remaining heirs of their inheritance rights. Although such transactions appear legally valid on their face, they do not reflect the parties' true intentions and are therefore evaluated under the legal principles governing sham transactions (muvazaa).
TurkeyLitigation, Mediation & Arbitration
Sakar Law Office
Sakar Law Office
Article

Dispute Resolution In Türkiye 2026

This article examines litigation, arbitration and mediation as distinct but connected methods of resolving cross-border disputes involving Türkiye. It considers jurisdiction, service, security for foreign claimants, arbitral consent, institutional procedures, mandatory mediation and the enforcement of outcomes. The statutory and treaty framework is read alongside the judicial authorities cited in the manuscript.
TurkeyLitigation, Mediation & Arbitration
ONGUR & PARTNERS
ONGUR & PARTNERS