In conducting any investigation, the two most important sources
of information are witness interviews and document reviews. These
sources are invariably interconnected, and each must be managed
effectively. Particularly, in internal investigations where the
issue being investigated was not a recent occurrence, the document
reviews carry further significance in shedding light to the events.
In this sense, it is also crucial that the document review is
conducted carefully and thoroughly in order to cover the underlying
facts of the issue.
In structuring and conducting the document review, the
investigation team or the counsel who will be managing documents
will need to become familiar with the documents that might be
relevant to the investigation and from the outset, they must ensure
that relevant documents are collected and preserved, by also
implementing a system for tracking the documents that have been
collected. The investigation process could be impaired by a
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