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ARTICLE · 10 OCTOBER 2023

Market Intelligence Thought Leadership Award Winner

Retargeting In Personalised Ads: Balancing E-Commerce Strategies With Data Protection

In the digital space, e-commerce platforms are leveraging personalised advertising to enhance customer experiences and boost sales.

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In the digital space, e-commerce platforms are leveraging personalised advertising to enhance customer experiences and boost sales. Retargeting, a form of personalised advertising, has become a game changer, enabling businesses to re-engage potential customers by displaying ads based on their previous online activities. While this approach can significantly uplift conversion rates, it also entails critical considerations regarding data protection and privacy compliance, notably in the light of the General Data Protection Regulation (GDPR).

THE MECHANISM OF RETARGETING

Retargeting operates by utilising cookies or pixel tags to track the online behaviour of users and subsequently display relevant ads as they traverse different websites. For instance, a user visiting an e-commerce site might explore a particular product but leave without making a purchase. Retargeting enables the e-commerce platform to display ads for that specific product on different websites that

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