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ARTICLE · 19 NOVEMBER 2025

Why Information Technology (IT) Projects Fail: Identifying The Correct Stakeholders

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The success of an IT project relies not only on technical execution but equally on clearly defined responsibilities.

South AfricaMedia, Telecoms, IT, Entertainment
Wilmari Strachan
Wilmari Strachan
Naledi Ramoabi
Naledi Ramoabi
Aobakwe Motebe
Aobakwe Motebe
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The success of an IT project relies not only on technical execution but equally on clearly defined responsibilities. When the key stakeholders are not clearly identified, projects often run beyond their planned timelines.

In part two of this series, Why IT Projects Fail, we focus on the importance of identifying stakeholders and having good governance. To catch up on the first article of the series, click here.

Successful execution of an IT project requires collaboration across departments such as legal, procurement, IT and operations. Each team has a distinct role, and failure to identify the right stakeholders in an IT project undermines project timelines, budgets, governance and trust between the customer and the service provider. The lack of stakeholder clarity often leads to:

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