The Information Technology ("IT")
services landscape has shifted dramatically in the past few years
at incredible speed. Artificial Intelligence
("AI"), heightened cybersecurity
threats, geopolitical trade tensions and evolving data protection
regimes have fundamentally reshaped the risks that underpin modern
IT engagements. Yet many organisations continue to rely on Master
Services Agreements ("MSA") that were
drafted for a different era.
If an MSA has not recently been refreshed or updated, it is very
likely that it contains gaps and provisions that no longer reflect
how technology services are not only delivered but also consumed.
As such, a legacy MSA may no longer protect organisations in the
ways that matter most in today's modern world. Below our team
highlights the key areas where legacy MSAs often fall short.
