ARTICLE · 24 NOVEMBER 2010

Consumer Protection Act No. 68 of 2008

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Set out below are answers to questions that you should be asking yourself in light of the provisions of the Consumer Protection Act No. 68 of 2008 (CPA), which are currently in force and those which are due to take effect on 1 April 2011.

South AfricaConsumer Protection

Set out below are answers to questions that you should be asking yourself in light of the provisions of the Consumer Protection Act No. 68 of 2008 (CPA), which are currently in force and those which are due to take effect on 1 April 2011.

Question 1 - What is the expected impact of the Consumer Protection Act?

The Consumer Protection Act is expected to significantly change the manner in which goods and services are marketed to consumers, as well as the relationships, transactions and agreements between consumers and producers, suppliers, distributors, importers, retailers, service providers and intermediaries of and in relation to goods and services. The Consumer Protection Act will essentially apply to every transaction for the supply, in the ordinary course of business, of goods or services to consumers in exchange for consideration, and the promotion of any goods, services and of suppliers thereof, within South Africa, as well as to the goods or services that

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