Article
Pension Scheme Complaints (IDRPs) In The Age Of AI – What Are The Issues And Risks, And What Should Trustees, Employers, And Administrators Do?
Artificial intelligence is transforming how pension scheme members file complaints, with administrators and trustee boards increasingly encountering IDRPs that appear to be AI-generated. While these AI-drafted complaints may not be inherently invalid, they often contain errors, irrelevant information, and false legal references that complicate resolution processes and increase the burden on pension schemes navigating risk transfer activities.

Burges Salmon LLP