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Following the publication earlier this year of a report on general insurance comparison websites which welcomed the competition that they would bring, the FSA have now, in a second stage review the results of which have just been published, called for the industry to take prompt action to provide consumers with clear information on excesses and assumptions.

By the end of December 2008, the FSA expects all firms involved in retail business to be able to demonstrate, through the use of management information, that they consistently treat their customers fairly in compliance with Principle 6 of the FSA's Principles for Business.