On 1 March 2019, the Luxembourg government approved a draft law to amend the Law of 14 August 2000 on e-Commerce.

Bill of Law 7646 ("Bill ") aims to increase protection of small and medium-sized suppliers against unfair trading practices by powerful buyers within the agricultural and food supply chains through...

On 20 May 2019, the European Union adopted two new directives on sales contracts for goods and digital content. The objective of these new directives

On 20 November 2017, the European Parliament, the Council of the European Union and the European Commission reached an agreement to end unjustified geo-blocking for consumers...

The new Law of 8 December 2021 transposes and integrates into the Luxembourg Consumer Code the requirements set out under the Directive (EU) 2019/770 dedicated to the supply of digital content and services ...

The CJEU confirmed the lawfulness of the liability of online platforms to collect VAT on total amounts due on electronic services in the recent Fenix case (C-695/20, 28 February 2023).

On 22 July 2022, the Commission de Surveillance du Secteur Financier (CSSF) published a notice to private consumers in the context of investment funds providing exposure to virtual assets...

Whilst EIOPA acknowledges and confirms the various benefits of CPI products, the Review finds that the "bancassurance business model", in which there is a relationship between...

The new text also requires consumers which intend to file a request with the CSSF to take action within one year after having introduced a request with the professional.

On 9 February 2021, the Chamber of Deputies voted a law that implements Directive (EU) 2018/1808 of 14 November 2018 into Luxembourg law.

The new Law of 8 December 2021 transposes and integrates into the Luxembourg Consumer Code the requirements set out under the Directive (EU) 2019/770 dedicated to the supply of digital content...

Bill of law 7650 ("Bill "), which was recently presented by the Government, aims to introduce a class action procedure allowing for the compensation of damages...

The Commission de Surveillance du Secteur Financier (the "CSSF"), the Luxembourg financial supervisory authority, has always been known as an innovation and business-friendly regulator.

On 25 November 2025, the law of 20 November 2025 introducing class actions into Luxembourg consumer law, including in the financial, banking, and insurance sectors, will enter into force.

Remember when simply offering consistently good customer experiences was enough for companies to impress and retain their clients?

Strengthening consumer protection in financial services remains a key topic on the EU legislative agenda. Through Directive (EU) 2023/2225 of 18 October 2023 on credit agreements for consumers...

Companies operating in the EU may face additional class action systems across the EU once the EU Directive on Representative Actions is implemented.

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On 7 December 2020, we reported that the European Parliament adopted the Representative Actions Directive (RAD) on 24 November 2020. The RAD provides for one EU-wide procedural...

"Geo-blocking" designates the problem of customers not being able to buy goods and services from traders located in a different European Union Member State for reasons related to their nationality, place of residence or ...