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Businesses selling directly to consumers face increasing scrutiny over their terms and conditions, cancellation processes, and refund policies. A focused review of consumer-facing contracts and sales processes can help reduce disputes, minimize chargebacks, and ensure compliance with statutory requirements while maintaining commercial viability.

The much-delayed subscription provisions in the Digital Markets, Competition and Consumers Act 2024 are expected to come into force in the spring of 2027. The Act gives consumers new rights to clear information before they sign up for a subscription, and to receive regular reminders, particularly before trials or contracts of 12 months or more auto-renew.