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  • Article

    Bill seeks to deliver greater powers to Chilean National Consumer Service (Sernac)

    The proposed legislation designed to modify the Protection of Consumers Rights Law ("LPC" from the acronym in Spanish) is known as the "Bill to Strengthen the SERNAC" ("the Bill").
    ChileConsumer Protection
    Carey
    Carey
  • Article

    What Does The Bill For Strengthening SERNAC Look Like After The Decision Of The Chilean Constitutional Court?

    The Court's decision declared as unconstitutional the jurisdictional abilities which allowed SERNAC to directly sanction suppliers without the need to resort to a court.
    ChileConsumer Protection
    Carey
    Carey
  • Article

    Doble sanción administrative: falta de certeza juridical en la reforma a la Ley de Protección al Consumidor

    Carey's associate, Andrés Salas, discusses some relevant aspects of the project that reforms Law No. 19,496 on Consumer Protection (LPC).
    ChileConsumer Protection
    Carey
    Carey
  • Article

    Constitutional Court Green-Lights Sernac Bill

    On July 5th, 2018, the Chilean Constitutional Court ruled on the official request from the President of the Republic asking the court to settle the controversy ...
    ChileConsumer Protection
    Carey
    Carey
  • Article

    ISP Launches Public Consultation On The National Technovigilance System Guidance

    Chile's Public Health Institute has opened a public consultation on updated guidance for its National Technovigilance System, establishing comprehensive post-market surveillance requirements for medical devices and in vitro diagnostics. The framework introduces stringent obligations for manufacturers, importers, and distributors, including mandatory technovigilance officer appointments, incident reporting timelines, and field safety corrective action protocols.
    ChileConsumer Protection
    Carey
    Carey
  • Article

    Ministry Of Economy Publishes New Regulation On Credit Card Consumer Information

    Chile's Ministry of Economy has published a new regulation replacing the 2012 framework for credit card consumer information, introducing mandatory templates, enhanced disclosure requirements, and digital payment interface standards. The regulation aims to improve financial transparency and consumer understanding while requiring issuers to adapt their systems and documentation by February 2028.
    ChileConsumer Protection
    Carey
    Carey
  • Article

    Ministerio de Economía publica nuevo reglamento sobre información al consumidor de tarjetas de crédito

    Chile's Ministry of Economy has published a new regulation replacing the 2012 decree on credit card consumer information. The regulation introduces mandatory formats for disclosure documents, enhanced digital payment interfaces, and stricter requirements for promotional communications, fundamentally changing how credit card issuers must present financial information to consumers.
    ChileConsumer Protection
    Carey
    Carey
  • Article

    Reform On The Strengthening Of SERNAC Is Enacted

    On September 13th, 2018, a significant modification to Law No. 19,496 Consumer Protection Act ("CPA") was enacted through its publication in the Official Gazette.
    ChileConsumer Protection
    Carey
    Carey
  • Article

    Consumer Rights Law and the strengthening of collective actions / Fortalecimiento de las acciones colectivas: un llamado a prevenir

    Ante la contundencia de las estadisticas enen material de interposicion de demandas colectivas, es necesario reconocer que la dicatation de la Ley 21.081, y los altos riesgos involucrados en un scenario de aumento progresivo de juicios ..
    ChileConsumer Protection
    Carey
    Carey
  • Article

    Reform To Strengthen The Chilean National Consumers Bureau

    On June 2nd, 2014, President Michelle Bachelet introduced to Congress a bill that modified Law No. 19,496 Consumer Protection Act – Bulletin No. 9369-03 – (the "Bill").
    ChileConsumer Protection
    Carey
    Carey

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