Recent findings from the CPC Network have brought to light concerning practices regarding recurring subscription payments in the European Union (EU). These practices have led many customers...

The laws in the European Union (EU) provide consumers with the right to change their minds and cancel online purchases within a 14-day period.

You're scrolling through your favorite dating app, hoping to find a connection, when suddenly you discover that the prices you see aren't the same as what others are seeing.

Social media giant WhatsApp has made a significant commitment to improving transparency and user rights concerning changes to its terms of service. In response to a joint action...

If you are an entrepreneur offering online products to consumers based in Switzerland, or an e-commerce platform looking to expand in Switzerland, it is essential to figure out what the cooling-off period...

If you operate an e-commerce marketplace in the European Union (EU) you must provide certain pre-contractual mandatory information about the third-party sellers (sellers) on your e-commerce platform to consumers.

On 7 January 2020, the European Commission adopted the "Omnibus Directive" (Directive(EU) 2019/2161, the "Regulation"), which must be implemented by Member States as of 28 May 2022.

As of 1 January 2026, Switzerland adjusted the statutory maximum interest rates for consumer credit. The Federal Department of Justice and Police (FDJP) set the annual percentage rate (APR) ceiling at 10% for cash loans...

If you operate an e-commerce website in the EU that sells to consumers you must provide certain key information so that the consumer can make an informed purchase decision i.e whether or not to buy.

Since April, the CMA has been carrying out a sector-wide review of pricing transparency, examining how more than 400 businesses across 19 industries present prices...

Starting September 2026, EU businesses selling goods to consumers must display two new mandatory notices at point of sale: a standardized legal guarantee notice and the GARAN label for products with extended durability guarantees. The challenge lies not in the content itself, but in implementing these requirements across diverse sales channels, product catalogues, and distribution networks.

On 31 October 2025, the Federal Department of Justice and Police (DFJP) has announced a reduction of the statutory maximum interest rate applicable to consumer credit agreements in Switzerland.

If you are an e-commerce business selling services or digital content online to EU consumers do your customers enjoy a right of withdrawal?

In our recent article on 3rd party liability in the EU, we quoted Dylan to highlight the changing EU law in eCommerce. Perhaps Chaucer said it better, "Time and tide wait for no man."

For multiple goods ordered in the same order but delivered separately the 14 day period starts from the day the consumer physically takes possession of the last good.

Reading customer reviews and comparing rankings of suppliers are now an increasingly important part of the buying decision for online products and services.

In a significant development, various EU consumer organizations, including the European Consumer Organisation (BEUC), have lodged a formal complaint with EU authorities against leading video game companies.

When the current EU General Product Safety Directive was defined in 2001, e-commerce platforms were just emerging in the European Union (EU).

Gift cards are popular with consumers for many reasons. They are easy, last-minute gifts that let the recipient choose something they want. But imagine the following scenario: you order a gift card...

If you are a small business, online platforms such as Amazon or Alibaba have ushered in business opportunities beyond just a local brick and mortar presence.