On 20th October 2019, MTN subscribers received a love letter
from MTN. The message read: "Yello, as requested by your bank,
from October 21, we will start charging you directly for USSD
access to banking services. Please contact your bank for more
info".
Shortly after, another Yello message was sent to draw the
attention of Nigerians to the N4.00K charge on every 20 seconds
session access to USSD banking services.
The Minister of Communications, Dr Isa Pantami, released a press
statement that the government was not aware of the N4.00K
Unstructured Supplementary Service Data ("USSD") charge
by MTN and would direct the Nigerian Communications Commission
("NCC") to investigate this.
