FMA releases final conduct guide

A Guide to the FMA's view of Conduct (the Guide) identifies a set of customer-focused expectations which leaders of licensed financial service providers should reflect in their governance and compliance processes and behaviour.

Overview of the Guide

As we outlined in our earlier Brief Counsel, the Guide sets out what the FMA will focus on when determining whether financial service providers are demonstrating good conduct and satisfying their governance and management responsibilities.

The FMA is using its influence to seek a step change in how financial service providers discharge their legal obligations and interact with customers. The FMA acknowledges the Guide goes beyond mere compliance.