by Bank of Valletta
15th June 2023
At Bank of Valletta, customer feedback is a key variable for us
to be truly customer-driven. By actively listening to different
customer perspectives, the Bank is gaining valuable insights that
are essential in shaping the Bank's offering and in designing
valuable experiences. Over the past eighteen months, the Bank's
Voice of the Customer programme connected with thousands of
customers. The Bank received feedback from over 24,000 customers in
2022, who gave valuable insights on what makes them happy with
service offers and what frustrates them in their present
interactions with the Bank.
To celebrate the value of customer feedback and express
gratitude for the active role that customers are playing in shaping
the Bank's service, the Customer Experience team invited
several customers who participated in recent research exercises to
an event at the BOV Premium Banking offices. This event also served
as a platform to interact
