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ARTICLE · 26 APRIL 2017

MFSA Issues Public Notice On Office Of The Arbiter For Financial Services

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Following the enactment of the Arbiter for Financial Services Act, Act XVI of 2016 of the Laws of Malta...

MaltaFinance and Banking
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Following the enactment of the Arbiter for Financial Services Act, Act XVI of 2016 of the Laws of Malta, the Malta Financial Services Authority ("MFSA") issued a public notice informing all stakeholders that the role of the Consumer Complaint Manager has now been phased out.

Any consumer complaints relating to entities licensed by the MFSA can now be lodged by residents and non-residents of Malta before the Office of the Arbiter for Financial Services ("Arbiter").

The Arbiter is an autonomous and independent body set up with power to mediate, investigate, and adjudicate complaints lodged by customers against financial services providers. Complaints may be filed by natural persons, including their successors in title, or micro-enterprises.

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