Customer Experience (CX) Day is an international event
dedicated to recognising and celebrating the significance of
customers, organisations, employees, and all those involved in
making customer experiences memorable. For the second consecutive
year, Bank of Valletta is proud to be joining hundreds of other
institutions across the world to mark Customer Experience Day, with
a series of initiatives planned from the 2nd to the 6th of
October.
During the BOV CX Week, customers will be invited to share their
valuable feedback with staff as well as members of the Bank's
executive management team who will be visiting branches and other
customer touchpoints to personally connect with clients. This
hands-on interaction allows customers to be heard, offering crucial
insights into the areas where service improvements are most needed.
As part of this experience, employees will also be providing
guidance to customers on harnessing the full potential of digital
channels
