Bank of Valletta has just upgraded the screens on its
ATM fleet, displaying a new, updated, and easy-to-use interface.
The upgrades were made with the aim of enhancing the usability of
ATMs, increasing accessibility, and making it much easier to carry
out the transactions that customers are so familiar with. Over 650
screens have now been upgraded, including all screens for foreign
cards, credit cards as well as local cards, thereby ensuring that
customer interactions continue to develop into a more modern and
seamless experience. The Bank has retained the flow from one screen
to the next intact, so that customers continue to use ATMs in the
same way that they are accustomed to.
Customer service has always been a key ingredient in the
provision of financial services. As banks continue to improve and
upgrade their service channels, particularly through the
introduction of self-service and digital solutions, maintaining the
right balance between digital and physical
