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ARTICLE · 11 MARCH 2026

Arbiter For Financial Services Issues Summary Of 2025

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The Office of the Arbiter for Financial Services has seen an uptick in the number of decisions issued, with 125 in 2025 compared with 94 the previous year.

MaltaFinance and Banking
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The Office of the Arbiter for Financial Services has seen an uptick in the number of decisions issued, with 125 in 2025 compared with 94 the previous year. In 2023, it had issued 137, although this represents a backlog of decisions brought forward from 2022.

The Arbiter reported in its December newsletter, that of the 125 decisions, five complaints were fully upheld, 38 cases were partially upheld and 82 cases were not upheld (for various reasons, including the merits of the case, lack of competence, legal issues and a single case where the complaint was considered frivolous).

In total, compensation amounting to around €286,000 was awarded to complainants in cases that were fully or partially upheld.

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