1．Introduction
Claiming overdue payments could be an inconvenient process. For
business owners, it may affect business relationships and at the
same time the non-payment will impact business' cash flow and
cause various impacts on the company's operations. Therefore,
one needs to opt for the best and most effective way of debt
settlement. It is important to assess the situation, and the nature
of the debt, among other things, before considering which method of
resolution will be the best for the parties to achieve a common
objective.
Mediation is a useful strategy to recover debts as it is a
framework that is known to be one of the effective alternative
dispute resolutions (“ADR”). Mediation is commonly
considered when the parties wish to have an amicable settlement
outside the court proceeding, and when they are willing, in good
faith, to commit the effort to resolve the disputes. Despite being
a less formal compared to other ADR such as arbitration,
