A mere 3 weeks after the outbreak of "Pilotgate", the
sudden and unexpected walkout of Ryanair pilots, Ryanair is
believed to have barred customers from claiming the compensation
they were entitled to, by issuing refunds without informing
passengers they could insist on requesting flights on other
airlines.
Although initially reluctant to fully refunds and compensate
affected customers, Ryanair has been persuaded to change its views
after the wave of angry complaints from the customers who have
missed out on Ryanair's improved offer. Some have even
threatened legal action against the airline.
The CAA (Civil Aviation Authority) accused Ryanair of having
failed to properly inform affected customers in regards to the
rights to compensation after an initial e-mail sent by the Irish
airline. Ryanair has now offered to compensate customers for hotels
and other "reasonable expenses". Customers have also been
given up to 80£ vouchers to spend on future Ryanair
flights.
