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ARTICLE · 23 SEPTEMBER 2020

Alexa, Call Mom! Tech Reach Of The New EU Electronic Communications Code

Mason Hayes & Curran LLP
Mason Hayes & Curran LLP
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Mason Hayes & Curran LLP

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As tech and communications technologies continue to converge, the line between what consumers expect of their tech gadgets and conventional telecoms voice and messaging services has blurred.

IrelandMedia, Telecoms, IT, Entertainment
Edel Hartog
Edel Hartog
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As tech and communications technologies continue to converge, the line between what consumers expect of their tech gadgets and conventional telecoms voice and messaging services has blurred. Take "Alexa calling" as an example. The ability to shout "Alexa, Call Mom!" from your kitchen is an attractive feature to many multitaskers. The current service is offered in a number of ways, including as an over-the-top voice over internet protocol (VoIP) add-on to Alexa, allowing free internet calls to other connected Alexa users.

Like Amazon, many tech giants and social media platforms are increasingly looking for ways to extend the reach and integration of their tools by exploring the use of messaging, voice and video calling capability as complementary or diversified aspects of their services.

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