Effective October 24, 2024, Ireland launched a new online
immigration self-service portal called the Digital Contact Centre. This portal allows
applicants to book and amend first-time registration appointments
online; and removes the need to call a contact centre to arrange
appointments. Additionally, users can check the status of their
immigration applications via the portal. Over time, the system will
allow users to raise queries related to visas, registrations,
domestic residence permissions, travel documents, EU Treaty rights,
and citizenship applications. Previously, there was no single
digital platform on which an applicant could book, amend, and track
the status of an application. Rather, applicants would need to
engage with the administrative unit dealing with the applications
or review separate visa decision websites.
