The Hungarian customer protection authority has announced that
e-shops will continue to be the primarily target of their
inspections. Indeed, the experiences this year showed that 88% of
the e-shops inspected infringed the mandatory consumer protection
rules in Hungary. In this short article we summarize what are the
most frequent infringements and what are their consequences.
Rookie mistakes
It seems obvious to inform your buyer about your basic
identification data, especially about your address and other
contact details. Yet, several e-shop owners forget to publish these
data on their webpage.
This can be particularly problematic when you operate an online
shop as a foreign company and your webpage is registered under a
.hu domain. Consumer complaint may be more difficult with foreign
company, so it is not only mandatory but also fair to inform your
buyer that there is a foreign company behind the .hu domain.
