According to the official communications, the Hungarian
Government is determined to make steps towards the simplification
of the public administration while increasing its quality.
The Government Windows (in Hungarian:
'Kormányablak'), which were first opened in 2014 as
a part of a reform to separate front office and back office
functions in the public administration and to reduce the
administrative burdens, now play an important role in the public
administration. The project was successful, the Government Windows
were visited 14.5 million times in 2018, and the average waiting
time was around 15 minutes. There are at least 1500 types of cases
that can be dealt with on these surfaces, and the Hungarian
Government wishes to increase this number even more in the
future.
