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ARTICLE · 06 JANUARY 2026

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KPMG Global CEO Outlook - Technology & Telecommunications

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A number of forces are shaping the technology and telecommunications sector. Investment in Artificial intelligence (AI) is massive and the pace of change intense.

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KPMG
KPMG

Foreword

A number of forces are shaping the technology and telecommunications sector. Investment in Artificial intelligence (AI) is massive and the pace of change intense. AI is enabling companies to automate processes, improve efficiencies, and with Agentic AI, assist in decision making. Businesses are also coming under pressure to use AI to secure growth and questions are beginning to being asked about whether investments in AI will pay off. In addition, those operating in the sector, and their customers, are also concerned about trust. Specifically, there is a focus on integrity and confidence in products and outputs in a world where increasingly more outcomes are determined by AI.

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