Field Service Transformation: A Firsthand Approach To Solving Common Business Challenges

Field services are an integral part of many industries. The ways in which these services are delivered have evolved at an accelerated pace in recent years, affecting frontline workers and users. Yet parts of the industry continue to face shared challenges, while further opportunities for service improvement and productivity remain.

The Covid-19 lockdowns and ensuing business and industrial disruptions emphasized the importance of field service, which refers to any service provided to clients or customers outside company premises. These operations, which could range from general maintenance and inspection services to facility management and traffic management solutions, directly represent the business, with each interaction influencing the customer's perception about the quality of service.