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ARTICLE · 04 MAY 2021

Booking.com Fined By Dutch DPA For Breach Notice Delay

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The Dutch Data Protection Authority recently imposed a €475,000 fine ($558,000) against the hotel website Booking.com for waiting longer than 72 hours to report a data breach.

European UnionPrivacy
Liisa Thomas
Liisa Thomas
Kari M. Rollins
Kari M. Rollins
James V. Fazio
James V. Fazio
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The Dutch Data Protection Authority recently imposed a €475,000 fine ($558,000) against the hotel website Booking.com for waiting longer than 72 hours to report a data breach. According to the Dutch DPA press release, Booking.com learned of the breach on January 13, 2019 and reported it to the DPA on February 7, 2019. The DPA did not make it clear in that release whether Booking.com had, in fact, determined on January 13, 2019 that a security breach impacting personal information of Dutch citizens had occurred or whether January 13, 2019 was date that Booking.com was first alerted to suspicious activity.

The situation arose when hackers persuaded hotel staff to reveal their Booking.com account log-in details. The hackers then used these credentials to log into Booking.com, and stole information of more than 4,109 Booking.com customers, including names, addresses, phone numbers and details about their bookings. Also taken was a smaller number of credit card numbers

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