Today I was again thrilled by how well our digital
whistleblowing service is received by our customers. It is so
satisfying to receive a new e-contact from the other side of the
globe, agree on a plan and have a new customer happily up and
running with a secure, easy-to-use system the next day. Satisfying
for us, but more importantly, satisfying for our customers. What a
difference with the analogue days when customers had to spend time
learning, discussing, configuring, customising...
So, what point am I making here? WhistleB's value
proposition to our customers is Excellent customer experience at
every stage. Not long ago I was asked if our value proposition
really goes hand-in-hand with our strong focus on digitalisation.
And the simple answer is yes! No doubt. Digitalisation actually
better enables us to deliver excellent customer experience at every
stage.
