Trustpilot Was Exempted For Liability And Had Not Violated The Marketing Practices Act

On 20 November 2024, the High Court upheld the Maritime and Commercial High Court's decision of 18 March 2024 and found that Trustpilot was exempted for liability as a hosting provider under Section 16 of the E-Commerce Act (art. 14 of the E-commerce Directive) and had not violated the Marketing Practices Act. Plesner represented Trustpilot.

On 2 April 2023, a user review was published on a business' profile on Trustpilot's online platform.

The business contacted Trustpilot and requested to have the review removed. However, the business did not use the appropriate contact forms, follow Trustpilot's guidelines, or respond to Trustpilot's request for further information, including the reasons why the review violated the guidelines and the specific text the business believed was in violation.