Across the EU, regulators are transitioning from observing AI
adoption to actively supervising its use through a risk-based
regulatory framework.
The AI Act introduces structured obligations for systems
involved in decision-making, onboarding processes and automated
communications, areas increasingly relevant to professional service
firms.
Many organisations now deploy AI tools to:
- respond to initial client enquiries,
- extract onboarding data from communications,
- support internal compliance workflows, and
- assist monitoring and operational processes.
While these technologies deliver efficiency gains, they also
raise questions around accountability, transparency and human
oversight, particularly in regulated environments such as
accounting, corporate services and fiduciary administration.
